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What are your delivery options and how much is shipping?
. You will receive an email with your tracking information and you can track it via http://www.pos.com/
Shipping fee is RM 20 for orders below RM 80
Your order will be delivered in 5-10 business days
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A shipping fee will apply if your minimum purchase amount falls below RM 80 after discounts.
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We are closed on Saturdays, Sundays and on Singaporean Public Holidays
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Shipping may take longer during sale periods, holidays and extreme weather
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Will I be charged at customs
We believe in hassle-free shipping and ship on a Delivery Duty Paid basis. This means that all relevant import taxes and duties are included in the final order purchase price. If you are charged any import taxes or duties, please contact us for assistance. Please include your order details and duty/tax documentation in your email.
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I entered the wrong address, what should I do?
The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, and the package is delivered, Solekbyzara will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
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What should I do if my order has not arrived?
To track and check the status of your order, please click here https://www.pos.com.my